Shipping & Returns
All items ship from our warehouse in Bloomington MN within 1-3 business days. Standard transit time is 3-10 business days. Inclement weather, unforeseen circumstances beyond our control, etc. can cause shipping delays to take longer than expected sometimes. We are not responsible for late or lost shipments due to the trucking company's negligence. Lost deliveries will be replaced from VBX Wellness. Our fulfillment team will book your shipment within 1-3 business days once payment is made and we have your contact information (phone number, email). We always take the necessary steps to package your order properly prior to the item being shipped. Please allow 2-10 working days transit time once the item has left our facility. Our delivery is a curbside, front door, first floor delivery service only.
*ADDITIONAL FEES APPLY* White-glove delivery service is available for an extra charge. Expedited/Guaranteed shipping service is available at an additional charge. The standard shipping service is not guaranteed within a certain number of days. If you need the machine by a certain date, please reach out to us as soon as possible so we can collect the payment for the expedited/guaranteed service. Delivery will be performed according to the routine of the shipping and delivery company. May be subject to change.
Tracking information will be provided upon request within two (2) business days from when the cargo leaves our facility. Projected delivery times are estimated, not assured, and are susceptible to change. Delivery companies can have sudden setbacks; mechanical difficulties, scarcity on readily available cars and trucks in the terminals, flat tires, weather conditions, etc.
In the regrettable occurrence that the product is delivered damaged, damage MUST be noted on the shipping and delivery slip. Please contact us immediately in this event. If perhaps a shipper does not offer enough time for you to inspect the shipment, please write "Subject to Inspection" on the delivery slip. Please do not refuse complete delivery due to damage on any particular item(s). This can delay replacement of broken items and can have extra fees. If an item is damaged, make note of the damage on the delivery slip and take photos. Any noted damage will be replaced at no cost to you. Please email pictures of the damage and a copy of the shipping and delivery slip within 24 hours to our warranty team at email@example.com. The easiest and best way for you to get resolution on shipping damage be thorough and timely in filing a claim with us.
We offer a 30-day hassle free return policy for all of our products purchased at full retail price from VBX Wellness directly. If you are not totally satisfied with your purchase, we’ll get you setup with a full refund or exchange within 30 days of receipt. All product returns must be shipped back in their original form of packaging and include all accessories, and must be sent within 30 days from submission to be eligible for a refund. Returns are refunded to the original payment method used during purchase. VBX Wellness, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition, or if there are missing components or accessories. In addition, VBX Wellness reserves the right to not issue a refund or exchange at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence. Shipping charges are the responsibility of the buyer, and the original shipping charges are non-refundable. Sale items, floor models, and discounted items are final sale and not eligible for returns, refunds or exchanges.